Miscommunication is a Shared Misstep
Communication is always a two-way process and both parties are responsible for ensuring the message is both clearly stated and clearly understood. Miscommunication is therefore a shared misstep.
Consider the following ideas to help ensure you play your part in establishing clarity of message:
Dig deep to clarify your understanding; if you’re not completely sure, then ask. Ask again if necessary
Repeat back what you’ve heard and look for a clear signal of agreement from the other party
Avoid making any assumptions
Confirm: “Are you asking me to do something here?”
Confirm the very next step(s): What, who, and when
Confirm a due date and time, if applicable
Follow up with an email to confirm next actions and due date information and/or other key points
How well do you play your part?
Is there any action you need to take now to revisit a recent conversation where clarity of message may not have been established?
Andy Robinson, Executive Coach
"Helping CEO's and executives maximize their influence and impact."